App / Casino
This page sets out the legal framework that governs your account on cd99 — covering how we handle your data, what falls within the scope of our policy, and what steps you can take when you have a question. Access to cd99 depends on local law and is available only where eligible under your region's regulations.
Our legal policy is written for the Pakistan market and applies to every account interaction on cd99 — from the moment you open an account to every transaction record generated through JazzCash, Easypaisa, or Raast. We do not operate beyond the scope of what local law permits, and we do not make eligibility claims that go beyond the regions where access is lawful. When you make a deposit or withdrawal using JazzCash, Easypaisa, or Raast, a transaction record is created and held against your account. That record falls under this policy. We do not share it with third parties outside what our legal obligations require. If you raise a dispute about a payment, the transaction record is the reference document we use — and it is accessible from your account dashboard after login. This policy is not static. When we update it, the revised version replaces the previous one and the date of change is shown at the top of this page. Continued use of your account after a policy update constitutes acceptance of the revised terms. If any section is unclear or you believe a record is incorrect, the contact routes in the support section below are the right place to raise it.
Our policy covers account-level interactions on cd99. Understanding its boundaries helps you know exactly where our obligations begin, and where a third-party service takes over. The four areas below define the scope clearly so there is no ambiguity about what we are accountable for.
All account creation, login activity, and authentication steps on cd99 fall within this policy. We hold records of access events against your account. How you access cd99 — whether via mobile browser or a saved session — is logged and covered here.
Deposits and withdrawals processed through JazzCash, Easypaisa, or Raast are within scope. The transaction record, the wallet path, and any status change on a payment are covered. We retain these records as required by this policy and applicable local obligations.
Game content, lobby pages, odds displays, and account dashboards published on cd99 are within scope. We are responsible for the accuracy of what we publish. Where game RTP data is shown, it reflects what the studio or provider exposes — we do not modify or fabricate those figures.
Payment processors, mobile wallet operators, and external game studios operate under their own terms. Once a transaction leaves cd99 and enters the JazzCash, Easypaisa, or Raast network, the respective provider's policy governs that leg. We are not liable for third-party processing decisions.
This policy is not just a document — it gives you concrete actions you can take regarding your account and data on cd99. You can review your transaction records at any time after login; the account dashboard shows a full history of deposits and withdrawals processed through JazzCash, Easypaisa, or Raast. If a record appears incorrect, you can raise a correction request through our support channel with the transaction reference visible in your dashboard. Your account details — name, contact number, and linked wallet identifiers — can be reviewed in your profile settings. If any detail needs correction, the account settings page shows the fields available to update, along with any verification steps required to confirm the change. For questions that go beyond a self-serve fix, our support team handles policy-related queries directly. The process is straightforward: state the issue, reference the account or transaction involved, and our team follows the procedure outlined in the support section below.
Log in and open the transaction history section of your account dashboard. Every deposit and withdrawal — including those made via JazzCash, Easypaisa, or Raast — is listed there with its status and reference number.
Account profile settings show the fields you can update. Some changes require identity verification before they take effect. Follow the on-screen instructions shown in your account for the specific field you are updating.
If you have a question about how this policy applies to your account or a specific transaction, contact our support team with your account reference. We respond through the channel you use to reach us — live chat or email.
For disputes involving a transaction record or an access issue, submit the relevant reference number alongside your question. Our team reviews the record in your account and responds with the applicable policy position.
When a policy question cannot be resolved through your account dashboard, these are the contact paths to reach the cd99 team directly. Each route is suited to a different type of query — use the one that matches your situation.
The live chat option is accessible from your account once you are logged in. Use it for questions about a specific transaction record or an account access issue that needs a quick response. Have your transaction reference ready.
For formal policy queries — including requests to correct account data or questions about data retention — use the email contact shown in your account settings. Include your account reference and a clear description of the policy matter.
Many policy-related steps can be completed directly in your account. Transaction records, profile corrections, and wallet-linked details are visible after login. Check the dashboard first before raising a support request — the current state of your account is shown there.
Your account security and data handling on cd99 follow a clear structure. We do not share personal data with third parties beyond what legal obligations require, and we do not use your transaction records for purposes outside the scope of operating your account. Here is how each area of our data practice works.
Account data — including your name, contact details, and wallet identifiers for JazzCash, Easypaisa, or Raast — is held solely for account operation and legal compliance. We do not sell or pass it to marketing third parties. Retention periods are set by our legal obligations.
We use session cookies to keep your account active between pages and to remember login state. Functional cookies are necessary for the account and transaction dashboard to work correctly. You can review cookie behaviour in your browser settings, though disabling essential cookies affects account functionality.
Account access is protected by the login credentials you set. If you believe your account has been accessed without your knowledge, contact support immediately with your account reference. We follow a defined procedure to secure the account and review the access log.
If you want to request a change to how your data is handled — such as correcting a detail or querying what is retained — use the email contact in your account settings. State your account reference and the specific change you are requesting so we can process it correctly.
These are the questions we receive most often about how this legal policy applies to your account on cd99. Each answer points to the relevant step or contact route so you know exactly what to do.
Yes. Every deposit and withdrawal processed through JazzCash, Easypaisa, or Raast on your cd99 account falls within the scope of this policy. Transaction records are retained against your account and can be reviewed in your dashboard after login.
Log in and open your account profile and transaction history sections. These show the personal details and payment records held against your account. For a formal data query beyond what is visible in the dashboard, use the email contact shown in your account settings.
Yes. Account profile settings show the fields available to update. Some changes — such as linked wallet identifiers — require identity verification before they are applied. Follow the on-screen steps shown in your account for the specific field you need to correct.
Raise a dispute through live chat or email support, referencing the transaction ID shown in your account dashboard. Our team reviews the record against the payment event and responds with the policy position applicable to that transaction.
Access depends on local law and is available only where eligible under your region's regulations. We do not make claims about legality that go beyond what the applicable local framework permits. Check your local legal position before using the platform.
When the policy is updated, the revised version replaces the previous one and the change date is shown at the top of this page. Continuing to use your account after an update means you have accepted the revised terms. We do not send individual notifications for policy updates.