App / Casino
When you open an account with cd99, we collect only what we need to keep your wallet path working — your login details, transaction records through JazzCash, Easypaisa or Raast, and the device information your session runs on. This policy explains exactly what we collect, why we hold it, and what choices you have over it.
This Privacy Policy applies to all information we receive when you interact with cd99 — from the moment you register an account to every transaction you complete through your chosen payment method. We collect your name, contact details, device identifiers and payment reference data generated through JazzCash, Easypaisa or Raast. We do not sell this data to third parties for marketing purposes. Payment reference numbers and wallet identifiers are stored only as long as your account remains active or as required under the applicable rules in your region. When you fund your account through Easypaisa or send a Raast transfer, the transaction reference is logged against your account record so you can verify it at any time from your account dashboard. Data held for session security — such as device fingerprint and IP address — is reviewed on a rolling basis and cleared when no longer needed for fraud prevention. We may share data with payment processors or verification services only where that sharing is necessary to complete a transaction you have initiated. Access to your data within our systems is limited to authorised personnel. Any request to review, correct or delete your account data can be submitted through the support path described in this policy. Availability of this service depends on local law and eligible regions.
Transaction references from JazzCash deposits are stored in your account record and visible in your transaction history after login.
Easypaisa payment data is held only to confirm and reconcile your deposit. It is not shared with unrelated third parties.
Raast transfer identifiers are logged against your account for verification purposes and remain accessible from your dashboard.
Bank transfer records, where used, follow the same retention and access rules as mobile wallet data across your account.
Not every interaction on or around cd99 falls under this policy in the same way. Account actions we control directly are fully covered. Some connected services — third-party payment processors, external verification providers — operate under their own privacy terms. Understanding that boundary helps you know where to direct any question about your data.
Your login credentials, session activity and account preferences are fully within the scope of this policy. We control how this data is stored, who can access it and when it is removed from our systems.
Payment data generated through JazzCash, Easypaisa or Raast when you deposit or withdraw is covered here. We hold the reference data; the payment processor holds the transaction on their side under their own terms.
Browsing behaviour on cd99 — pages visited, game lobbies opened, time spent on a section — is collected by us for service improvement. This data is anonymised before any internal analysis.
Links to external sites, identity verification services or network-level tools operate under separate privacy policies. We are not responsible for data handling by those third parties once you leave our platform.
Your account data is yours to review at any time. After logging in, your transaction history — including every JazzCash deposit reference, Easypaisa payment record and Raast transfer — is visible on your account dashboard without any extra request needed. If you spot an error in your account details, the correction process starts in your profile settings; for anything that cannot be changed there directly, our support team can action it on your behalf. You also have the right to ask what specific data we hold against your account, and we will respond through the contact path you used to register. If you want your account closed and your personal data removed, that request is handled by our support team — the timeline depends on any outstanding transaction obligations and the applicable rules in your region. We do not charge for any of these requests. Every data-related query is logged and tracked so you can follow its status.
Log in and open your account dashboard. All transaction records, including payment method references, are listed there without needing to contact support.
Your name, contact number and linked payment details can be updated from profile settings. For changes that need identity verification, support can walk you through the steps shown in your account.
If you want to know exactly what data we hold on your account, send your query through our support channel with your registered contact detail. We will respond with a clear account-level summary.
Submit a closure and data-removal request through our support contact. We confirm receipt and process it in line with the retention rules that apply in your eligible region.
Any question about how we handle your data — whether it is about a specific JazzCash transaction record, a correction to your account details, or a request to know what we hold — can be directed to our support team. We track every data-related query so nothing gets lost between your first message and the final response. The contact paths below are the same ones used for account and wallet support, so you do not need a separate channel for privacy questions.
Open the live chat widget from any page on cd99. State that your query is about account data or this policy and our team will route it to the right person.
Send a written request to our support email address shown in your account dashboard after login. Include your registered contact number so we can verify your identity before responding.
Log in and use the help or contact form in your account settings. This automatically attaches your account reference so our team can pull your records without you repeating your details.
Data handling at cd99 follows a few consistent principles: collect only what is necessary, store it only as long as it is needed, and keep it accessible to you through your account at all times. Cookies on our site are used to maintain your session, remember your payment method preference between visits and detect unusual login behaviour — nothing is shared with advertisers. Account security measures include encrypted connections for all login and transaction pages; your payment method details for JazzCash, Easypaisa or Raast are never stored in plain text on our systems. Data retention periods are set by the nature of the record: session cookies clear when you close the browser, transaction references stay as long as your account is active, and identity verification records follow the timeline required under applicable local rules. If you want to request a change to any of this, the support paths in this policy are the right starting point.
We use session and preference cookies only. No advertising or cross-site tracking cookies are placed. You can clear cookies through your browser settings at any time without affecting your saved account details.
Login and transaction pages run over encrypted connections. Payment method references from JazzCash, Easypaisa and Raast are stored in a hashed format — not readable by support staff in plain text.
Transaction records stay on file while your account is open. If you close your account, we remove personal data according to the retention schedule that applies under the rules of your eligible region.
When this policy changes, we post the updated version on this page with the revision date noted. For significant changes, we notify you through the contact method registered to your account.
These are the questions we hear most often about how cd99 handles account data, payment records and user rights. If your question is not covered here, the support contact paths on this page will get you a direct answer.
We collect the details you provide at registration — name, contact number, email — plus device identifiers for your session and payment reference data when you transact through JazzCash, Easypaisa or Raast. We do not collect more than what is needed to run your account.
Yes. Your transaction history and account details are visible from your dashboard after login. For a full data summary, send a request through our support contact with your registered number and we will compile and return it to you.
Payment references from JazzCash, Easypaisa or Raast are shared only with the relevant payment processor to complete your transaction. We do not sell or share your payment data with marketers, data brokers or unrelated third parties.
Transaction records are kept while your account is active. Session data and temporary cookies are cleared when you close the browser. After account closure, personal data is removed according to the retention rules that apply in your eligible region under local law.
Log in and go to your profile settings — most fields can be updated directly there. For details that need identity verification before changing, raise a request through live chat or the in-account contact form and our team will action it.
The updated policy is posted on this page with the revision date noted. For material changes that affect your account rights, we send a notification to the contact method registered with your account before the new version takes effect.