App / Casino
Before you use your cd99 account — whether to fund it through JazzCash, Easypaisa or Raast, or to move between the lobby and your wallet — these terms set out the rules that govern that relationship. Reading them means you understand exactly what we expect from you and what you can expect from us in return.
These terms apply to every action taken through your cd99 account — from the moment you register to every deposit, withdrawal and session that follows. By creating an account, you confirm that you have read and understood the conditions set out here, and that your use of this platform is permitted under the laws applicable to your location. Access to cd99 and the services within it — including wallet transactions processed through JazzCash, Easypaisa and Raast — depends on local law and is available only where local law permits. We do not extend access to regions where such activity is restricted, and it is your responsibility to confirm your eligibility before proceeding. The terms cover your personal account conduct, the integrity of transactions recorded against your account, and the rules that apply when you interact with game content, the sportsbook, or any support channel. Where a specific feature or payment method carries its own conditions — such as the processing rules that apply to a Raast transfer versus a JazzCash deposit — those conditions are displayed at the relevant point in your account. These terms form the baseline; additional conditions shown during a transaction or at account level supplement, and do not replace, this document.
Not every element of your experience falls under the same set of rules. This section clarifies the boundary between what these terms govern directly, what is handled by a separate policy, and what sits entirely outside our control — such as third-party payment networks or device-level behaviour on your mobile.
Login credentials, session management and account-level settings are fully within scope. Any action taken under your account credentials is treated as authorised by you. If you believe access has been compromised, the process to report and recover it is set out in the support section.
Deposits and withdrawals processed through your account — whether via JazzCash, Easypaisa, Raast or bank transfer — are governed by these terms alongside the transaction conditions shown at checkout. The record of each transaction is visible in your account history after login.
The game lobby, sportsbook and any content displayed on cd99 falls within scope in the sense that your use of it is subject to these terms. Game-specific mechanics — such as a bonus round in a slot or a prize structure in a table game — are governed by the rules the game itself displays.
Payment network operators such as JazzCash and Easypaisa operate under their own terms. We are responsible for the instruction we send; once a transaction leaves our system, the network's own rules apply. We do not control processing outcomes at the network level.
These terms are not one-directional. They set out what you can ask of us, and the steps available to you when something needs to change. Your account history — every deposit, withdrawal and session record — is visible after login, and you can request a formal record of your transaction activity through our support channel. If any detail on your account is incorrect, such as a linked payment method or a contact address, the correction path is in your account settings; for changes that require identity verification, the instructions are shown at the point you initiate the update. If you believe a term has been applied to your account in a way you did not agree to, you can raise a formal query through the contact route listed in the support section. We will acknowledge the query and respond with the basis on which the term was applied. Where a term is found to have been applied in error, we will correct the account record.
Your full deposit and withdrawal history is available in your account dashboard after login. Each entry shows the method used — JazzCash, Easypaisa, Raast or bank transfer — the amount and the status at the time of the record.
Payment method details, contact information and account preferences can be updated from account settings. Changes that affect identity verification will prompt a verification step; the fields and documents required are shown on screen at that point.
If a specific term is unclear or you believe it has been applied incorrectly to your account, submit your question through the support channel. Include your account reference and the specific term you are asking about so we can address it precisely.
For any account action that cannot be completed through self-service settings — including queries about a specific transaction or a request related to your account record — our support team is the correct route. Contact details are in the support section of this page.
If a section of these terms raises a question or you need to raise a formal concern about how a condition has been applied to your account, there are three direct routes. Each is suited to a different type of query — from a quick clarification to a formal written request about your account record.
For questions about a specific term, what it means for your account, or what a particular transaction condition covers — live chat is the quickest route. The chat button is visible after you log in.
For formal queries — such as a request to review how a term was applied, or a written record of a policy decision affecting your account — send your query by email. Include your account reference and the relevant section of these terms.
The Help Centre inside your account covers the most common policy questions — account access rules, transaction conditions and what to do when a payment method change is required. Browse the articles before raising a ticket to find the fastest answer.
Your account data is handled according to the conditions in these terms and the privacy policy linked from your account settings. We retain transaction records — including the payment method, amount and status for each JazzCash, Easypaisa or Raast transaction — for as long as your account is active and for a period thereafter as required by applicable rules. Cookies used on the cd99 platform are described in the cookie notice accessible from the footer; you can manage non-essential cookie preferences through the settings panel shown on that page. Account security — including password management and session handling — is your responsibility at the credential level; we provide the technical environment, and you control who has your login details. If you need to request a change to the data held on your account, or if you want to understand what data we hold, the request path is through email support.
Every deposit and withdrawal tied to your account — including the payment rail used, whether JazzCash, Easypaisa or Raast — is stored in your account history. Retention periods follow applicable rules; the current record is always visible in your dashboard after login.
The cookie notice in the site footer explains which cookies are essential for account and session function and which are optional. Non-essential preferences can be adjusted in the cookie settings panel. Blocking essential cookies may affect account functionality.
We maintain the platform environment. You are responsible for keeping your login credentials private. Any session opened with your credentials is treated as authorised by you. If you suspect unauthorised access, contact support immediately through live chat or email.
To request a copy of the data we hold on your account, or to request a correction to a detail that cannot be updated through account settings, send a written request by email. We will confirm receipt and respond within the timeframe set by applicable rules.
The questions below cover what we hear most often about how these terms apply to accounts, transactions and support requests. If your question is not here, the support section above has the routes to ask us directly.
Yes. Every transaction processed through your account — including deposits via JazzCash, Easypaisa or Raast — is subject to these terms alongside the specific conditions shown at the point of transaction. The record of each deposit is visible in your account history after login.
Raise the question through email support, including your account reference and the specific term you are querying. We will review the application and respond with the basis for the decision. Where an error is found, we will correct the account record and confirm the correction to you in writing.
Your full transaction history is available directly in your account dashboard after login — no separate request needed for standard records. If you need a formal exported record, for example for a payment dispute, submit a request through email support with your account reference.
These terms apply across your entire account, including both the sportsbook and the game lobby. Where a specific product — such as a live casino table or a particular slot — carries additional conditions, those are displayed within the product itself before you place a wager or stake.
Payment method details are managed from account settings. For changes that require verification — such as linking a new Raast account number — the fields and documents required are shown on screen when you initiate the update. If the change cannot be completed through settings, contact support.
Access to cd99 and use of its services depends on local law and is available only where local law permits. It is your responsibility to confirm that using this platform is lawful in your location. We do not extend service to regions where such activity is restricted.